🦚 Terms & Conditions

Daung Lay Logistics Β· α€’α€±α€«α€„α€Ία€Έα€œα€±α€Έ α€œα€±α€¬α€Ία€‚α€»α€…α€Ία€…α€α€…α€Ί

When ordering Daung Lay services, you as the Sender, are agreeing on your behalf and on behalf of the Recipient and anyone else with an interest in the Parcel (each a "Party", and collectively the "Parties") that these Terms and Conditions shall apply to the Parcel.
List of Prohibited Items

πŸ“¦ Parcel Requirements

Your parcel must:

🚫 Prohibited Items

Please ensure your parcel does not contain any of the following:

⚠️ Daung Lay reserves the right to dispose of parcels that do not meet the above criteria or contain prohibited items without notice.

1. πŸ“– Definitions

2. 🚚 The Delivery Service

  1. Unless otherwise agreed in writing, the Delivery Service is provided to you in your personal capacity, and you shall not resell the Delivery Service to any other person.
  2. Daung Lay reserves the right to engage third-party delivery partners to perform any part of the Delivery Service on its behalf, including last-mile delivery to cities outside Yangon. The identity of such partners will not necessarily be disclosed.
  3. The Sender shall use the Delivery Service only for the purpose of placing delivery orders in a legitimate and lawful manner.
  4. Daung Lay does not at any time hold title in or ownership of the Parcel.

3. πŸ’° Shipping Rates

Shipping rates apply to the following item categories:

  1. The Sender shall pay Daung Lay for the Delivery Service according to the price stated on the booking confirmation page.
  2. Daung Lay retains the right to revise fees at any time without prior written notice.
  3. Daung Lay retains the right to charge additional fees if the Sender provides wrong or incomplete order information, and/or if the Sender's parcel does not adhere to weight guidelines.

3A. πŸ›‘οΈ Cover (Included at No Extra Charge)

Every parcel shipped with Daung Lay Logistics is covered as standard β€” there is nothing extra to pay. Should your parcel be lost or damaged while in our care, we will review your case individually and compensate up to the declared value of the item, giving you peace of mind on every shipment.

Cover is automatically applied to all accepted shipments and does not require a separate request.

🚫 Exclusions β€” Cover Does Not Apply To:

3B. πŸ“‹ How to File a Claim

All claims must be submitted within 3 days of the item being received by the recipient. Claims submitted after this period will not be entertained.

To file a claim, contact us via WhatsApp with the following:

4. πŸ’³ Payment

  1. Payment is made upon each transaction, via PayNow QR or cash.
  2. Service only commences upon receipt of payment. Parcels will not be processed or shipped until payment has been confirmed.
  3. All orders placed are non-refundable.
  4. Daung Lay reserves the right to offer additional payment methods and/or remove existing payment methods at any time.

5. πŸ“… Delivery Process

Types of Delivery Services

Delivery Timeframe

Commencement and Completion

  1. For Drop-off: Service commences when the Parcel is received at the designated drop-off point.
  2. For Pick-up: Service commences when the Driver collects the Parcel from the Sender's address.
  3. Service is completed when: (A) the Parcel has been delivered to the Recipient; (B) the Parcel has been returned after failed delivery attempts; or (C) the Parcel has been lost or damaged.

5A. 🀝 Contactless Collection & Delivery

  1. The Sender may request contactless collection by notifying Daung Lay via WhatsApp before the scheduled pick-up.
  2. For contactless pick-up, the Sender and Driver will mutually agree on a designated spot (e.g. doorstep, letterbox area) where the Parcel will be left for collection β€” no face-to-face handover is required.
  3. Similarly, contactless delivery to the Recipient in Myanmar can be arranged upon request, where the Driver and Recipient agree on a designated spot for the Parcel to be left.
  4. Daung Lay and/or the Driver shall not be liable for any loss or damage to the Parcel once it has been left at the mutually agreed spot.

6. 🏠 Delivery of the Parcel

  1. The Driver may leave the Parcel at the Recipient's designated address without the presence of the Recipient if valid proof of delivery is taken. Daung Lay and/or the Driver shall not be liable for any loss or damage in that case.
  2. Daung Lay will notify the Recipient if a delivery attempt is unsuccessful. Daung Lay shall perform additional attempts to deliver the Parcel. If all attempts fail, the Parcel may be returned to the Sender.

7. 🚫 Unacceptable Parcels

A Parcel is unacceptable if:

Daung Lay reserves the right to open and inspect any Parcel without notice for safety or regulatory reasons.

8. βš–οΈ Indemnity & Liability

  1. Daung Lay's liability for damaged or lost items shall not exceed the declared value of the Parcel.
  2. Daung Lay is not liable for any damaged/lost/undelivered Parcels arising out of:
    • Customs delays, inspections or confiscation by governmental authorities
    • Unacceptable Parcel contents
    • Force majeure events (natural disasters, wars, strikes, disease outbreaks)
    • Inaccurate information provided by the Sender
    • Theft or robbery outside of Daung Lay's control
  3. Claims for loss or damage must be submitted within 3 days of the item being received by the recipient. Claims submitted after this period will not be entertained.

8A. πŸ“¦ Packaging Responsibility

The Sender is responsible for ensuring all items are adequately packaged before handover. Daung Lay Logistics reserves the right to refuse any parcel that is:

Where a parcel is refused at the drop-off point, no refund will be issued. The Sender will be notified and may repack and rebook.

9. βœ… Sender's Warranties

The Sender warrants that:

10. πŸ›οΈ Governing Law

These Terms and Conditions are governed by the laws of the Republic of Singapore. The Parties agree to submit any disputes to the non-exclusive jurisdiction of the courts of Singapore.

11. πŸ“ž Contact Daung Lay

πŸ“ Volumetric Weight

The volumetric weight of a shipment is a calculation that indicates the density of a package. A less compact item usually takes up more space compared to its actual weight. The costs of a shipment are influenced, among other things, by the amount of space the shipment takes up in an aircraft.

Your shipment is weighed in two ways; the actual weight and the volumetric weight. The rate of your shipment depends on the weight in kilograms or volume in cubic meters. Are you sending a large 'lightweight' shipment? Then we calculate with the volumetric weight. After you have calculated the volumetric weight, compare it with the weight in kilograms. The higher of the two counts as the weight of your shipment.

πŸ”’ Privacy Policy

Last updated: June 2026

What we collect

When you make a booking, we collect: your name, Singapore phone number, email address, and pickup/delivery address, as well as your recipient's name, Myanmar phone number, and delivery address.

Why we collect it

Solely to process and deliver your parcel β€” confirming bookings, coordinating pickup/drop-off, communicating delivery updates, and sending your e-receipt.

Who we share it with

Your recipient's details (name, phone, address) are shared with our last-mile delivery partners in Myanmar to complete delivery. We do not sell or share your data with any other third parties.

Marketing

If you opted in during booking, we may send you occasional promotions via WhatsApp or email. You can opt out at any time by messaging us.

How long we keep it

Booking records are retained for up to 2 years for dispute resolution and claims purposes, then deleted.

Your rights (PDPA)

Under Singapore's Personal Data Protection Act, you may request access to, correction of, or deletion of your personal data at any time by contacting us via WhatsApp at +65 8861 9077 or email at enquiry@daunglay.com.

Daung Lay Logistics